Support Page
Support Page
Support for Faricimab injection protocol
We’re here to help you get the most out of the app.
The app isn’t responding or crashes.
Try restarting your device, updating to the latest iOS version, and reinstalling the app. If the issue persists, contact us.
How can I restore a purchase?
Apple automatically restores purchases. Tap “Restore Purchases” in the app’s settings. If that doesn’t work, reach out with your receipt.
How do I report a bug or suggest a feature?
Email us directly using the address below.
If you couldn’t find an answer above, or if you need personal assistance, please reach out. We usually reply within 1–2 business days.
Email: drarthurcheng@gmail.com
Response time: Mon–Fri, 9am–5pm
Include in your message: iOS version, device model, app version (find it in Settings → About), and a short description of the issue.
Make sure your device is running the latest iOS version.
Update Faricimab injection protocol to the latest version from the App Store.
Force‑quit and reopen the app.
Restart your iPhone/iPad.
If the problem is related to network or login, toggle Airplane mode on/off.
Arthur Cheng © [2006] – All support requests are handled with care.
For urgent matters, always email drarthurcheng@gmail.com